I’ve worked in both homecare and care homes before. Often, I didn’t feel valued, more like a number than a name. These places were disorganised and offered very little support, meaning both staff and clients felt stressed and alone.
I was thinking about leaving care, but my friend recommended Hamill, saying “it’s a great place to work.” So, I gave it a shot. Just over a year later, and I absolutely LOVE it.
What makes Hamill enjoyable and rewarding? Many reasons. But they’re all linked by the same thing — supportiveness. Let’s start with the basics.
The whole homecare package (induction, training and mentors)
From the very first contact, Louise and her team were professional and welcoming. The interview was in-depth, so we could have a genuine conversation and discover if we were a good fit.
Luckily, we were, so it was on to the induction — which was very insightful. The joining experience eased my fears of working alone, and the mentorship programme put me completely at ease . All the upfront training necessary was provided and I could even do it online, which took travel out of the equation.
We take part in regular training days to keep our skills sharp and the team strong. These days are great for building good bonds between members of the team and Louise is kind enough to take us for dinner once we’re done. It’s clear that there’s opportunities for both growth and connection at Hamill.
Being organised gives us time to provide real care
Unlike other places I’ve worked, Hamill isn’t regimented. That’s not to say that it’s chaotic— far from it – in fact, the dedication to organisation ensures everything runs smoothly and actually makes for calmer conditions.
This sense of peace and calm is felt by the clients. Sometimes they’re even surprised by the time and care we take, saying “aren’t you late for your next appointment?”
Not being under pressure means we can sit with a client and have a proper social interaction over tea and biscuits. We get the time to build real relationships.
This approach also affords the mindset to bring a little more for the people we’re caring for. There are a few clients who I like to have a wee singsong with.
“You are my sunshine” is a big hit with everyone.
Support system of communication motivates better care
Like so many companies, Hamill’s success rests on good communication. Even while we are out there on our own acting as our bosses, us carers never feel isolated. Louise, a qualified doctor, is available for a call 24/7.
I once had to call her at 7.45am and it was no bother at all. And even if you do miss her, she gets back to you within minutes. This combination of independent working with support just a phone call away makes for a satisfying balance.
There’s good communication between carers, too. We’ve got the time to fill out handover books properly, so they’re always rigorous and detailed – we can really communicate the situation and flag any issues.
The office also sends feedback, especially when clients’ families have been in touch to share praise and appreciation. Recently we heard one woman’s “father [was] doing noticeably better” since moving to Hamill.
Messages like these motivate us to keep providing the best service we can.
Generous perks of being Hamill Homecare staff
Louise is also very good and very generous with her staff. She contributes to our mileage and everyone gets a birthday and a Christmas card. We also all get a voucher – I’ve never known another firm where the boss gives everyone a present.
Sound like a job for you? Well, we’re hiring! Get in touch.
