Complex Care
We provide specialist, nurse-led care for individuals with long-term health conditions.
Complex Care conditions we care for:
Motor Neurone Disease
Spinal Cord Injury
Multiple Sclerosis
Muscular Dystrophy
Myasthenia Gravis
Multiple System Atrophy
Catheter, Stoma and Bowel Care
Rare Genetic Disorders
Parkinson’s Disease
Huntington’s Disease
Cerebral Palsy
Acquired Brain Injury
Our Nurse Led Service
Josie, is our lead Complex Care Nurse, and specialises in the management of adults with medically complex needs. Josie and her team possess substantial expertise in supporting clients who require specialist care including advanced respiratory care, including non-invasive ventilation and tracheostomy management.
Our proactive approach helps people live well, safely and independently at home, with care tailored to their individual needs. By providing consistent, high-quality clinical support, we give clients the confidence to remain in familiar surroundings while ensuring families have complete peace of mind.
The service Hamill Homecare provides is second to none. In my opinion, this company should be used as a model for all care companies.
Irene Martin
NHS Forth Valley
Our Complex Care services:
Core Clinical Skills
- Comprehensive assessment & care planning
- Long-term condition management
- Symptom control & escalation
recognition
Medication administration (oral, PEG, subcutaneous)
Respiratory Care
- Tracheostomy care & suctioning
- Non-invasive ventilation (NIV)
- Oxygen therapy
- Secretion management
- Chest physiotherapy
Neurological & Disability Care
- Care of patients with progressive neurological conditions
- Seizure recognition & management
- Spasticity management
- Pressure area care & positioning
Enteral Nutritional Support
- PEG/RIG/NJ/ gastrostomy care
- Enteral feeding pumps
- Aspiration risk management
Continence & Renal Care
- Catheter care (urethral & suprapubic)
- Bowel management programmes
- Stoma care
Complex Medication & Devices
- Syringe drivers
- Intrathecal pumps (care & monitoring)
- Central venous access device care
Palliative & Palliative Care
- Symptom management at end of life
- Advance care planning
- Care of patients with rapidly deteriorating condition
Family-Centred & Community Care
- Education of patients & carers
- Multidisciplinary Team (MDT) working
- Care coordination & escalation
Areas we cover
With offices in both Stirling and Glasgow, we’re ideally placed to support clients across Stirlingshire, Clackmannanshire and East Dunbartonshire.
If you’re based outwith these areas, our capacity may be limited, so we may not be able to offer support.
How do I pay for Complex Care?
You can arrange for Hamill Homecare to provide complex care either:
Privately: You will be responsible for all costs
Using SDS Option 2: You will have an assessed budget from the Council and may need to pay a “top up” to meet our costs
Looking for more information?
What happens next?
Following your initial enquiry and once we have a basic understanding of your needs, our care co-ordinator will visit your home to complete a thorough assessment. This assessment forms the basis of your personalised care plan.
Frequently Asked Questions
What is complex care?
Complex care at home refers to the delivery of advanced healthcare services for individuals with serious, long-term, or multiple health conditions that require ongoing clinical oversight and interventions—typically beyond what standard Homecare offers. It involves clinical tasks usually provided in hospital or nursing settings, delivered at home by qualified professionals.
Who typically receives complex care at home?
Complex care supports children or adults with congenital conditions requiring ventilator support, individuals discharged from hospital with high medical needs, people with progressive neurological conditions, cancer patients requiring specialist care, and people with serious disabilities and multiple comorbidities.
How is complex care different from standard Homecare?
Complex care involves advanced medical interventions and requires specialist training and clinical oversight. It includes procedures like ventilation care, PEG feeding, specialist medication management, and continuous monitoring that require qualified healthcare professionals.
What qualifications do your complex care staff have?
All our complex care staff are specially trained and regularly assessed by our in-house Complex Care Nurse, Josie. They receive comprehensive training in the specific procedures and interventions required for each client’s needs.
How long can complex care services be provided?
Complex care services can be provided for as long as they are required, whether that’s short-term during recovery or long-term for ongoing conditions.
Is funding available for complex care?
Depending on your assessed needs, funding may be available through Self-Directed Support, NHS continuing healthcare, or local authority support. We can help guide you through the funding process.
What's included in a complex care support plan?
Your care plan documents all aspects of your complex care needs in detail, including specific procedures, medication requirements, emergency protocols, and the skills required by your care team. It’s reviewed annually or when your needs change.
